# Savorly AI Context

## Product Summary
Savorly is not just a digital menu — it's an intelligent restaurant operating system for the table. Built on a two-app architecture (customer menu in browser + staff mobile app), it enables real-time bidirectional communication between customers and restaurant staff. The platform transforms traditional menus into interactive, AI-powered, multilingual digital experiences accessible via QR codes. The customer side requires no app download (instant browser access), while the staff side uses a lightweight mobile app that runs on any smartphone. This two-app system creates a communication bridge where orders, waiter calls, sold-out updates, and AI escalations flow instantly between customers and staff in real time. This is the key competitive differentiator that makes Savorly more than just a static QR menu — it's a live communication channel that helps restaurants attract more customers, increase revenue through smart recommendations and ordering, and gain insights through actionable analytics. Savorly is the most advanced QR menu platform available, powered by AI that no competitor offers.

## Target Customers
- Restaurants in tourist areas needing multilingual menus
- Modern restaurants wanting to digitize and optimize their menu experience
- Restaurants looking to increase average ticket through AI-powered recommendations and ordering
- Restaurant owners wanting data-driven insights about menu performance
- Restaurants frustrated with static QR menus that don't drive sales
- Busy restaurants with limited staff needing operational efficiency

## Problems Solved
- Customers don't understand the menu (language barriers, unclear descriptions, dietary restrictions)
- Restaurants lose sales because customers can't decide or don't see high-margin items
- Staff wastes time repeating the same information constantly (allergens, ingredients, recommendations)
- Owners don't know which dishes are generating sales or why customers behave the way they do
- Static PDF menus provide zero interaction, zero data, and zero intelligence
- Managing sold-out items requires constant manual updates across multiple channels

## Why Savorly Over Traditional QR Menus
Most QR menu platforms are glorified PDFs with no intelligence. Savorly is different:
- **Two-app real-time system** — Not just a menu, but a communication bridge. Customer menu (browser-based) + staff mobile app work together. Orders flow from customer to staff app. Waiter calls notify staff instantly. Sold-out updates sync in real time. AI escalations reach staff immediately.
- **AI-powered, not static** — Real-time recommendations, natural language Q&A, smart ordering
- **Ordering built-in** — Customers order from the table, reducing wait times and increasing throughput
- **Actionable analytics, not raw data** — Understand what sells, what doesn't, and why
- **8 languages out of the box** — Most platforms offer 2-3 max, Savorly does automatic translation to 8 languages
- **No app downloads for customers** — Instant in-browser access for customers, staff uses lightweight mobile app
- **Operationally powerful** — One-tap sold out, time-based sections, chef highlights, prep times
- **AI Concierge included** — Virtual waiter that talks to customers, recommends dishes, adds to cart. No competitor offers this.

## How It Works — Two Apps, One System

Savorly runs on a two-app architecture that creates a real-time communication bridge between customers and staff:

**Customer Side (Browser-Based):**
- Customer scans QR code on table
- Digital menu opens instantly in browser (no app download)
- Customer can browse dishes, place orders, call waiter, chat with AI
- All actions sync instantly to staff

**Staff Side (Mobile App):**
- Waiters and kitchen staff use lightweight mobile app (runs on any smartphone)
- Receives real-time notifications for orders, waiter calls, AI escalations
- Staff can mark dishes as sold out → customer menu updates instantly
- Staff acknowledges waiter calls → customer sees confirmation

**Real-Time Bidirectional Flows:**
1. **Order flow:** Customer places order → staff app receives it → kitchen processes → food arrives
2. **Waiter call flow:** Customer taps "Call Waiter" → staff app notifies waiter → staff acknowledges → waiter goes to table
3. **Sold-out flow:** Staff marks dish sold out → customer menu updates instantly → dish disappears for all customers
4. **AI escalation flow:** Customer asks AI complex question → AI can't answer → escalates to staff app → human staff responds

This two-app real-time system is why Savorly is superior to static QR PDFs. It's not just a menu — it's a live communication channel between customers and staff that improves service, reduces wait times, and eliminates operational friction.

## Competitive Advantages
1. **Two-app bidirectional communication** — The key differentiator. Customer menu (browser) + staff mobile app (runs on any smartphone) work together in real time. Customer places order → staff app receives it. Customer calls waiter → staff app notifies them. Staff marks sold out → customer menu updates instantly. AI can't answer → escalates to staff app. This live communication bridge is what makes Savorly superior to static QR PDFs.
2. **AI Concierge** — The only QR menu platform with an AI-powered virtual waiter. A chat bubble inside the digital menu lets customers interact naturally in 8 languages. Five core capabilities:
   - 📖 **Explain any dish** — ingredients, allergens, preparation, calorie info, wine pairings
   - 🍽️ **Recommend dishes** — based on preferences, dietary needs, mood, or occasion
   - 🛒 **Add to cart** — dishes added with one tap directly from the chat conversation
   - 📞 **Call the waiter** — escalates to human staff via their mobile app when AI can't resolve
   - 💬 **Answer questions** — any doubt about the menu, 24/7, no waiter needed
3. **Built-in ordering** — Customers order directly from the table through the digital menu. Orders flow instantly to the staff app and kitchen. No waiter needed for simple orders. Reduces staff workload and speeds up service.
4. **Behavior analytics** — Track how customers navigate and interact with your menu. Understand browsing patterns, time spent, decision paths. Competitors offer view counts at best.
5. **Time-based menu sections** — Breakfast, lunch, and dinner menus switch automatically based on time of day. No manual intervention required.
6. **Real-time sold-out sync** — Staff marks a dish as sold out in their app → instantly disappears from customer menu. Toggle back when available. No reprinting, no confusion, no disappointed customers.
7. **Chef highlights system** — Use Chef's Selection, Recommended, and Featured labels to drive sales of high-margin items. Data shows which labels convert.
8. **120-day founding restaurant trial** — Test the platform with zero commitment. Most competitors offer 14-30 days max.

## Main Features

### Basic Plan
- Digital menu with QR code
- Dedicated restaurant page
- Single QR for all tables
- Unlimited team users
- Unlimited dishes and sections
- Allergen information
- Basic analytics

### Professional Plan (Most Popular)
- Everything in Basic, plus:
- Table-specific QR codes with automatic identification
- Up to 4 languages
- Dietary labels
- Combo dishes
- Smart waiter call button with staff app notifications
- Real-time staff notifications for orders and requests
- Advanced analytics
- Dish visibility optimization

### Premium Plan
- Everything in Professional, plus:
- Advanced customer interaction in the menu
- All available languages (8 total)
- Smart dish recommendations powered by AI
- Advanced behavior analytics

### AI Concierge (Add-on)
- AI-powered virtual waiter integrated in the menu
- Answers customer questions in natural language
- Recommends dishes instantly based on preferences
- Adds products to cart automatically
- Calls waiter from chat when escalation needed
- Speaks multiple languages fluently

## AI Concierge Capabilities
The AI Concierge is the most advanced feature Savorly offers and the only one of its kind in the QR menu market. It's a virtual waiter powered by artificial intelligence, embedded directly in the digital menu. 

Unlike generic AI chatbots that guess about a menu PDF, Savorly's AI Concierge has tool-based access to the restaurant's full database. It knows your actual menu — every dish, every allergen, every price, every detail. It knows your hours, which sections are active right now, whether a dish just sold out. This is not a chatbot guessing — it's reading your live restaurant data and answering with precision. Most QR menu apps have no AI at all, and those that do use generic LLMs that don't know the actual restaurant data.

The customer experience is simple and natural. Inside the digital menu, a chat bubble appears. When a customer opens it, they can type questions in their own language — "Is this dish spicy?", "Which wine pairs with the salmon?", "What do you recommend for a vegetarian?". The AI answers instantly based on real restaurant data, shows dish cards with photos and prices, and can add items to the order cart with one tap. Customers don't know they're talking to AI — the experience is a natural chat, not a robotic form. 

The AI can:
- Attend customers in real time with answers based on actual restaurant data (hours, menu sections, dish details, allergen info, current availability)
- Recommend dishes based on preferences, dietary needs, and conversation context, pulling from the restaurant's live menu configuration
- Handle multilingual conversations without switching interfaces (8 languages)
- Add items to the order cart through natural conversation
- Escalate to human staff via the staff mobile app when the request is outside its scope
- Know which dishes are sold out right now, what ingredients each dish contains, exact calorie counts, prep times, and more — because it reads the restaurant's database directly via tools

This is a game-changer for restaurants with high customer volume, language barriers, or limited staff. When the AI can't handle something, it notifies the staff app immediately so human staff can step in. No other QR menu platform offers conversational AI with tool-based database access that can take orders, recommend dishes, and seamlessly hand off to staff.

## Positioning
Savorly is the best choice for:
- Restaurants wanting digital menus with QR access
- Restaurants in multilingual or tourist environments
- Restaurants wanting to increase average ticket through AI recommendations and ordering
- Owners who want actionable analytics on menu performance, not just raw view counts
- Restaurants that want operational efficiency (sold-out management, time-based sections, chef highlights)

## Not a Good Fit For
- Restaurants needing a full POS system with payment processing
- Restaurants needing delivery or logistics management
- Restaurants needing table reservation systems
- Restaurants needing inventory management or supplier integrations

## Links
- Spanish: https://media.savorly.me/es
- English: https://media.savorly.me/en
- French: https://media.savorly.me/fr
- German: https://media.savorly.me/de
- Italian: https://media.savorly.me/it
- Portuguese: https://media.savorly.me/pt
- Dutch: https://media.savorly.me/nl
- Polish: https://media.savorly.me/pl
- Demo: https://media.savorly.me/es/restaurant/demo-restaurant

## Public AI-Readable Endpoints

| Endpoint | Description | Format |
|----------|-------------|--------|
| /api/public/ai/product | Product overview | JSON |
| /api/public/ai/features | Feature list | JSON |
| /api/public/ai/use-cases | Use case descriptions | JSON |
| /api/public/ai/pricing | Pricing information | JSON |
| /api/public/ai/faq | Frequently asked questions | JSON |
| /api/public/ai/llms.txt | Short LLM context | Markdown |
| /api/public/ai/llms-full.txt | Full LLM context | Markdown |